Here you'll find essential info for
placing orders. learn how to order, track your order, or read our policies
for shipping, security, and returns/refunds!
You can now order directly on our site using your
Visa, MasterCard, Discover, or American Express card! Simply add an item
to your cart and checkout when you're finished! We hope you're as exicted
to take advantage of this option as we are to offer it.
After placing an order on our website, you should receive
a confirmation email that recaps the details of your order. You can also
track your current order here:
In addition to using your credit card, you may also pay either by Paypal or
by a money order in US funds. Your items will
be held for seven days from the date of our initial email to you letting
you know how much to pay. We must receive payment
within seven (7) days or your items may be re-sold.
If you are are having trouble with our online ordering
system or have any questions, please call (414.841.6263) or email
us: sales@violetvillevintage.com
We have an excellent reputation for fast shipping!
Your items will be shipped within 1-2 business days from the date we
receive your cleared payment (we
are shipping ninjas and we ship everywhere!).
We ship domestically via
USPS Priority Mail, which typically arrives at your home within 3-5 business
days from our ship date. All domestic shipments include free
delivery confirmation, so if you think your package is lost (we've never
had anything lost
by the way), or if you're just concerned, please let us know!
We ship internationally via
USPS Global Priority Mail. Your package will typically arrive between 5-7
business days from our ship date.
Please contact us with any special shipping requests such as Express Mail, registered mail, or to purchase shipping insurance. Violetville Vintage has never had any postal losses! By purchasing from us, you agree that we are not responsible for such losses should they occur.
At Violetville Vintage, we do our best to offer quality
items at appropriate prices. We also take care to measure accurately and disclose
visible flaws. If you have any questions, please contact
us.
We feel confident you'll be happy with the items you purchase
from us. But if you're not, simply return them to us within seven (7) days
of receipt, and we'll refund the purchase amount to your credit card. Returns
exceeding $200 will be subject to a 15% restocking fee. Shipping charges are
non-refundable.
You now have a choice to pay securely with your Visa
or MasterCard online! Any payments through our website are completely secure,
and your customer and payment details are completely private. We never
see your credit card details, and under no circumstances would we share
your information with any other persons or organizations.
When you arrive at our checkout page
(the one that asks you to input your credit card details), you will see
the secure padlock symbol in the status bar of your browser. This padlock
indicates that you are on a secure page.
Our secure pages are powered by Roman
Cart. Roman Cart does not have access to any information pertaining
to you at any time.
Your payments are processed by Optimal
Payments. Optimal Payments is the payment processing subsidiary of Optimal
Group Inc., a NASDAQ-listed company (OPMR) with over $6.5 billion in worldwide
processing annually.
Tips for Safe Online Shopping: We recommend that you
use credit cards to purchase online. Check your credit card bills
carefully for purchases you did not make. If you find
any, contact your credit card company immediately.
For more tips about safe shopping online, see the American Bar Association's
Safe Shopping Online website: http://www.safeshopping.org
